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Customer Service Representative

Job Ref No: 
3938831/001
Location (Region): 
Location: 
Kuala Lumpur
Subsector: 
Job group: 
Marketing and sales
Contract/Perm: 
Contract
Consultant: 
broadbean
Consultant name: 
Rebecca Sin
Phone Number: 
+603 2302 4054
Local Salary: 
Negotiable
Intro: 

If you love providing world-class customer service, interacting with diverse customers, and are looking for a fulfilling career with immense opportunity, look no further! This is a HK based Customer Service Centers provide award-winning service to millions of customers throughout the nation. Bilingual Customer Service Representatives act as excellent information resources for billing, programming and troubleshooting questions including suggesting ways for existing customers to get the most value and enjoyment from the business.

Bilingual (Chinese and English) Customer Service Representatives are responsible for resolving customer issues, preventing future callbacks through amazing customer service and intuition into customer needs, and promoting the relevant solutions while operating at maximum efficiency and with the utmost professional courtesy.

Primary responsibilities fall within the following categories:

* Working flexible schedules
* Regular and predictable attendance
* Ability to regularly sit for long periods of time
* Ability to multi-task; speaking with customer while accurately logging and recording customer information in to call center databases
* Take back-to-back phone calls from internal customers nationwide and assist them with questions regarding work order modifications, equipment modifications, as well as activation of customer services
* Meet or exceed minimum performance standards including but not limited to Average Handle Time; Customer Satisfaction; Quality, Up-selling, etc. You will be constantly measured on these metrics

Job Description: 

If you love providing world-class customer service, interacting with diverse customers, and are looking for a fulfilling career with immense opportunity, look no further! This is a HK based Customer Service Centers provide award-winning service to millions of customers throughout the nation. Bilingual Customer Service Representatives act as excellent information resources for billing, programming and troubleshooting questions including suggesting ways for existing customers to get the most value and enjoyment from the business.

Bilingual (Chinese and English) Customer Service Representatives are responsible for resolving customer issues, preventing future callbacks through amazing customer service and intuition into customer needs, and promoting the relevant solutions while operating at maximum efficiency and with the utmost professional courtesy.

Primary responsibilities fall within the following categories:

* Working flexible schedules
* Regular and predictable attendance
* Ability to regularly sit for long periods of time
* Ability to multi-task; speaking with customer while accurately logging and recording customer information in to call center databases
* Take back-to-back phone calls from internal customers nationwide and assist them with questions regarding work order modifications, equipment modifications, as well as activation of customer services
* Meet or exceed minimum performance standards including but not limited to Average Handle Time; Customer Satisfaction; Quality, Up-selling, etc. You will be constantly measured on these metrics

To apply online please click the Apply button below. For a confidential discussion about this role please contact Rebecca Sin on +603 2302 4054

Who we're looking for: 

A successful Bilingual Customer Service Representative will have the following:

* High School diploma, GED, or equivalent experience
* Six-months of related customer service experience and/or training preferred
* Proficiently utilize Windows OS (XP, 7, 8, 10) and internet search engines
* Strong organizational, time management, and problem solving skills
* Excellent written and oral communication skills for both Chinese/Cantonese and English
* Strong sense of professionalism and active listening skills
* Ability to problem solve and use resources on proprietary software/tools to understand and craft the right solution across varying customer needs, business rules, and processes
* Bilingual proficiency-fluent in English and Mandarin

About our client: 

Our client is the leading global information company. They are currently operating in more than 30 countries around the word with more than 5500 employees across regions.

What's On Offer: 

* Opportunity to work with dynamic, diverse and fast growing company
* Excellent remuneration package and rewards
* Fantastic opportunity for career growth and progression. Our team of more than 6,500 global colleagues is comprised of world renowned experts who thrive in our dynamic, diverse, fast-growing environment.

Aplitrak Email: 

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